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Behaviour Support

The focus of Behaviour Support is a comprehensive assessment of why the behaviour occurs and development of a written behaviour support plan that gives those who support the person strategies to follow when the behaviour occurs and in general with the person to reduce the need for them to use these behaviours.

Our Behaviour Support Process

Initial Consultations and Assessments

  • Fill in our Referral Form, which includes your service agreement with us.

  • We conduct initial interviews, document review, observations and interactions with you, and if needed, with someone who knows you very well. We assess your strengths, risks, and goals, and whether there may be a restrictive practice in place. Most importantly at this stage, we build trust and safety with the participant, slowly increasing direct interactions at a pace that suits them, respecting their choice and control. Comprehensive assessments usually start with weekly visits (4, then as needed) for non crisis clients, this may vary significantly. We work out together what are the key goals for you and the family and people who support you.

Behaviour Plan Development


  • If a Restrictive Practice is found, we develop a draft Interim Behaviour Support Plan (iPBS) and once you are happy with it, we submit this to the NDIS Commission (with RPs we must submit iPBS within one month. To the end of this process takes 10 to 20 hours--if this uses all your NDIS funding, we provide a letter to the NDIA to help fund the next steps.

  • A Comprehensive PBS plan and Functional Behaviour Assessment (formal assessment results as required by NDIS) also provides a detailed roadmap of co-designed strategies to trial over the following 6 months (35 or more NDIS hours is needed). These can include within the surrounding home/school/community environment (common focus for sensory clients), what can be changed or substituted PRIOR to behaviour escalation to reduce intensity and frequency, and what additional tools can be learnt and how to learn them (eg how well does the person actually realise that that feeling in their tummy is the start of anger?)

Implementation and Continuous Review


  • Implementation begins once the Functional Behaviour Assessment and subsequent Comprehensive PBSP has been completed. Throughout this phase, we are testing the strategies proposed in the Comprehensive PBS.

  • Strategies co-designed with the participant and their support team include those for pressure points, safety plans if needed (eg the most appropriate way for a support worker to take the person into the community for a great and safe experience)., training and coaching to you, your key support people and your family.

  • This phase ends once all the key people in the participants life have a thorough understanding of the Comprehensive PBSP and are confident in their ability to implement the strategies.

  • Once implementation is complete, we undertake ongoing maintenance are visiting and supporting the participant as frequently as needed to help everyone implement and manage the PBS (amount of contact during this phase varies significantly and is co-designed with you)

Outcomes and Recommendations


  • At the closure of every service, we provide a letter of recommendation, to help you obtain from the NDIS the right level of ongoing support.


  • The NDIA wants evidence to show how reasonable and necessary your support needs are. We show how why your goals, and any new goals, are important to improve your life.

  • Your progress towards these goals is measured and delivered to the NDIA in a compelling report.

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NDIS Plans

Sometimes there are a lot of plans and paperwork required under NDIS, particularly for those families who have been part of NDIS for many years. However, here at 17 Solutions, we work daily with very vulnerable people, who often do not have family or independent people to independently check things are ok. NDIS has that role for these people, where in addition to our sessions, written plans are the process where we communicate with them and others.


It explains the standards which underpin our work, your rights and responsibilities as an NDIS Participant as well as the rights and responsibilities of 17 Solutions.

The fact sheets can help you to understand more about positive behaviour support and your rights. They explain what providers are meant to do. This will help you to make decisions about providers.

An NDIS behaviour support practitioner is someone considered suitable by the NDIS Quality and Safeguards Commissioner. NDIS providers who deliver behaviour support must use NDIS behaviour support practitioners.

About us extra:
helps us deliver functional, practical outcomes and is usually more convenient for participants and families.
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