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17 Solutions and the NDIS

17 Solutions work in accordance with the standards set out in the NDIS Practice Standards and closely follow the NDIS Code of Conduct. This ensures we are doing a good job.

It’s important you know what you can expect from us. The information below is designed to provide you and your families with an understanding of the way we work and the policies which guide our service.


They also outline what we do to protect your rights, health and safety, consent and privacy, and the opportunities we provide for advocacy, feedback and complaints – all the things we believe are necessary to form a respectful partnership between us.

Click on the links below to read 17 Solutions' full policy documents on these topics:

All staff are screened thoroughly for their roles and are appropriately qualified and experienced as NDIS Specialist Behaviour Support Providers.


As well as 17 Solutions being registered NDIS  Positive Behaviour Support providers under Improved Relationships, we are members of National Disabilities Services and Disability Intermediaries Australia.

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We are strong advocates of genuine inclusion.

We are a registered NDIS  Positive Behaviour Support provider

We support neurodiverse people

We are members of National Disabilities Services and Disability Intermediaries Australia.

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Our Behaviour Support Process

Initial Consultations and Assessments

  • Fill in our Referral Form, which includes your service agreement with us.

  • We conduct initial interviews, document review, observations and interactions with you, and if needed, with someone who knows you very well. We assess your strengths, risks, and goals, and whether there may be a restrictive practice in place. Most importantly at this stage, we build trust and safety with the participant, slowly increasing direct interactions at a pace that suits them, respecting their choice and control. Comprehensive assessments usually start with weekly visits (4, then as needed) for non crisis clients, this may vary significantly. We work out together what are the key goals for you and the family and people who support you.


Behaviour Plan Development

  • If a Restrictive Practice is found, we develop a draft Interim Behaviour Support Plan (iPBS) and once you are happy with it, we submit this to the NDIS Commission (with RPs we must submit iPBS within one month. To the end of this process takes 10 to 20 hours--if this uses all your NDIS funding, we provide a letter to the NDIA to help fund the next steps.

  • A Comprehensive PBS plan and Functional Behaviour Assessment (formal assessment results as required by NDIS) also provides a detailed roadmap of co-designed strategies to trial over the following 6 months (35 or more NDIS hours is needed). These can include within the surrounding home/school/community environment (common focus for sensory clients), what can be changed or substituted PRIOR to behaviour escalation to reduce intensity and frequency, and what additional tools can be learnt and how to learn them (eg how well does the person actually realise that that feeling in their tummy is the start of anger?)

  • Implementation begins once the Functional Behaviour Assessment and subsequent Comprehensive PBSP has been completed. Throughout this phase, we are testing the strategies proposed in the Comprehensive PBS.

  • Strategies co-designed with the participant and their support team include those for pressure points, safety plans if needed ( eg the most appropriate way for a support worker to take the person into the community for a great and safe experience)., training and coaching to you, your key support people and your family.

  • This phase ends once all the key people in the participants life have a thorough understanding of the Comprehensive PBSP and are confident in their ability to implement the strategies.

  • Once implementation is complete, we undertake ongoing maintenance are visiting and supporting the participant as frequently as needed to help everyone implement and manage the PBS (amount of contact during this phase varies significantly and is co-designed with you.

Implementation and Continuous Review

Outcomes and Recommendations

  • At the closure of every service, we provide a letter of recommendation, to help you obtain from the NDIS the right level of ongoing support.


  • The NDIA wants evidence to show how reasonable and necessary your support needs are. We show how why your goals, and any new goals, are important to improve your life.

  • Your progress towards these goals is measured and delivered to the NDIA in a compelling report.

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